Shipping policy
Shipping Policy
Thank you for shopping with Live in Neon. We work with fulfillment partners to deliver our products directly to customers.
Order Processing
Orders typically require approximately 1–3 business days for processing before shipment. Processing times may vary depending on the product, order volume, destination, and fulfillment conditions.
United States Shipping
We currently offer free standard shipping to the United States on eligible orders.
Estimated delivery times are shown during checkout. For many US orders, standard delivery is estimated at approximately 5–8 business days after processing.
Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, customs processing, severe weather, holidays, or other circumstances outside our control.
International Shipping
Shipping availability, delivery estimates, and costs may vary depending on the destination and product. Available shipping options will be displayed during checkout where supported.
Tracking
When tracking information is available, it will be provided after your order has shipped. Please allow some time for tracking information to become active after receiving your shipping confirmation.
Multiple Packages
If your order contains multiple products, items may occasionally be fulfilled separately and arrive in different packages or at different times. You will not be charged additional shipping fees beyond those shown at checkout because of split fulfillment.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.
If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or fulfillment.
Delays and Delivery Issues
If your order appears significantly delayed, lost, or marked as delivered but cannot be located, please contact us and we will help investigate the shipment with the fulfillment or shipping provider.
Customs, Duties and Taxes
Depending on the destination, international orders may be subject to customs duties, import taxes, or other charges imposed by local authorities. Where such charges are not collected during checkout, they may be the customer's responsibility unless otherwise required by applicable law.
Contact
If you have questions about shipping or an existing order, please contact Live in Neon using the contact information provided on our store.